Our client is an award-winning practice based in SW London, currently looking for a hard working IT Systems Technician with 1-2 years’ experience in a similar role to provide first line support for the architects and administration staff.
The successful candidate must be interested in a career in IT, and they are looking for someone who is an enthusiastic fast learner and has ambition to develop their IT skills. Candidates must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing. Please note that the role does not involve advanced server configuration.
The successful candidate must have the following qualifications, skills and expertise:
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Level 3 qualifications such a level 3 apprenticeship in an IT subject or relevant A-Levels.
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At least 1 years of experience working in an IT support role
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Experience working with a helpdesk system to log issues and track problems to resolution.
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Excellent communication skills
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A good understanding of desktop Windows operating systems is essential.
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Experience solving problems both face-to-face and remotely.
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An informed understanding of the basic configuration of desktop hardware
Summary of main responsibilities are to
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Provide first line technical support for the architects and administration staff for any software and hardware problems they may encounter
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Work with the IT Support Helpdesk system - resolve problems, with assistance where necessary from other IT staff and external consultants
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Provide general day-to-day support for the telephones, including the voicemail system
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Install and configure updates and new software to all machines in the company when necessary
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Prepare new computers for use by installing appropriate software
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Maintain an asset register of company hardware
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Assist in the setting up and smooth operation of digital presentations
Salary £25-30k and only candidates that do not and will not require sponsorship will be considered.